Privacy Policy

At Threads of India, we are committed to safeguarding your privacy while providing you with the best shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our brand through social media platforms, marketing channels, and third-party services. By using our website or engaging with us through our promotional activities, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to improve your shopping experience and offer personalized content:

  • Personal Information: When you make a purchase or sign up for an account, we may collect your name, email address, shipping address, phone number, and payment information.
  • Transactional Information: We collect details about the products you purchase, payment methods, shipping preferences, and order history.
  • Communication Information: If you contact us via email, social media, or customer support, we may collect information from those communications.
  • Social Media Information: If you engage with us on platforms like Instagram, Facebook, TikTok, Pinterest, and others, we may collect data related to your interactions (likes, comments, shares) with our content.

How We Use Your Information

We use your personal information for various purposes, including:

  • Order Fulfillment: To process and deliver your orders and handle returns, exchanges, and refunds.
  • Personalized Experience: To tailor our website content, offers, and recommendations to your preferences.
  • Marketing and Promotions: To send promotional emails, newsletters, or targeted ads about new products, sales, and updates. This includes marketing through platforms like Klaviyo, Google, Instagram, Facebook, TikTok, and Pinterest.
  • Customer Support: To respond to your inquiries and assist with customer service needs.
  • Analytics and Improvements: To analyse website traffic and user behaviour to improve our website, products, and services.
  • Legal Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our website and transactions.

Data Sharing and Third-Party Services

To provide our services, we may share your information with trusted third parties:

  • Shopify: We use Shopify as our e-commerce platform to process orders and payments securely. Shopify collects and stores your data in accordance with their privacy policy.
  • Payment Processors: We use third-party payment providers to process transactions. These providers handle your payment details securely and are subject to their own privacy policies.
  • Shipping Partners: To deliver your order, we may share your information with shipping carriers (Australia post) to ensure your package arrives promptly.
  • Marketing Partners: We work with marketing platforms like Klaviyo, Google Ads, Facebook Ads, TikTok, Pinterest, and others to send you promotional content and ads based on your interests. These services may track your behaviour across the web for targeted advertising.
  • Analytics Services: We use third-party services like Google Analytics to analyse website performance and gather insights to improve user experience. These services may collect and analyse data about your use of our site.

Data Security

We implement a variety of security measures to protect your personal data. This includes using SSL encryption for secure online transactions and storing sensitive information with trusted and secure payment processors.

Your Rights and Choices

You have the right to control how we use and store your personal information:

  • Access and Update: You can access and update your personal information by logging into your account on our website or contacting our customer support team.
  • Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
  • Cookies: We use cookies to enhance your experience on our website. You can manage cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of some parts of our site.
  • Data Deletion: You can request the deletion of your personal information by contacting us. We will delete your data as required by law or if there are no ongoing legal or business obligations to retain it.

 

Children’s Privacy

Threads of India does not knowingly collect or solicit personal information from children under the age of 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will delete such data.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Threads of India
Email: hello@threadsofindia.au/info.threadsofindia@gmail.com
Website: Threadsofindia.au

By using our website or engaging with our brand, you consent to the practices described in this Privacy Policy. Thank you for choosing Threads of India and for trusting us with your personal information.