Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Each of our products is made of the best quality and care as we want to deliver you the best of all. We request you to take the same steps towards it, Please take care of the garment and ensure to try the size and fit in a clean indoor environment, and should not come in contact with any food, drinks, makeup, and perfume, etc.

•  Please contact us immediately to discuss a return by emailing info.threadsofindia@gmail.com.
• Please email us to obtain an address for returning damaged/faulty products.
• Products returned by post or courier must be sent with a viable tracking number or registered post to qualify for a return or refund, as we cannot credit your account until the item has been received.

• We value your purchase and we know how important it is to get the right product with accurate sizing and fit, however in case of any exceptions or issues, we offer store credits only as we are a small business. Store credits are valid for 1 year from date of issue, unless specified otherwise.
• Requests for damaged items during shipping are only accepted within 48 hours from the date of receiving the product. After this time, no refund/store credits/replacements will be accepted.
• Refunds will be paid by 'refund to source account’, nominated bank account, credit/debit card used for the original purchase, PayPal account or store credit.
• You must provide proof of purchase to be eligible for a refund, repair or replacement.
• You may be required to provide identification to be eligible for a refund, repair or replacement.
• Approved refunds will be processed within 10 days from the date your refund request was approved. Please note different financial institutions take longer to process payments which may delay the funds clearing in your account.  Unfortunately, due to security reasons, we are unable to refund a credit card or payment method that is different from the one used for the purchase.